Dulles Airport - 03.03.06

The counter agent is rude to us. Our tickets involve many connections and four different airlines, and so they are paper rather than e-tickets. They are also tickets for Florence, but we are no longer flying to Florence; they've closed the airport to repair the runway, and United called us weeks ago to say they were changing our final destination to Pisa, 50 miles west. They have not mentioned that they will need to reissue the paper tickets we have been given, and now the United agent has to do it. This has clearly made her angry at us. We just shrug and stand there waiting, unwilling to argue about who is to blame for the snafu. She fixes the tickets, and when she returns to us, she is quite friendly. We think she has noticed that Meena is a 1K frequent flier, and so has put on her good-customer face for now. We are off to Terminal G.